Help center

Frequently asked questions

Quick answers about orders, shipping, returns, and caring for your litter box.

Orders & payment

Ordering and paying

Everything about placing an order and how payment works.

We accept Visa, Mastercard, American Express, and Discover. Depending on your device, you may also see express options such as Shop Pay, Apple Pay, or Google Pay at checkout.

Yes. Payments are processed by Shopify Payments, and our checkout is PCI DSS Level 1 compliant. Your card details are encrypted, and we never see or store your full card number. See our Payment Policy.

Your payment method is charged when you place your order. You'll receive an order confirmation email right after.

All prices are listed and charged in US dollars (USD).

Sales tax is calculated at checkout based on your shipping address, where applicable, and shown before you complete your order.

Contact us as soon as possible at support@pawisha.com. If your order hasn't shipped yet, we'll do our best to update or cancel it.

Check your spam or promotions folder first. If it isn't there, email support@pawisha.com with your name and the email address you used at checkout, and we'll confirm your order.

Shipping & delivery

Getting your order to you

Free shipping on every US order.

Yes. Shipping is free on every order within the United States, with no minimum purchase.

Orders are processed within 1–2 business days, then arrive 8–14 business days after they ship. In total, most orders arrive within 9–16 business days.

Not yet. We currently ship to US addresses only.

When your order ships, we'll email you a tracking number so you can follow your package.

Tracking can take a little time to update after a shipping label is created. If it hasn't changed for several days, contact us at support@pawisha.com and we'll look into it.

Yes, as long as your order hasn't shipped. Email support@pawisha.com with your order number and the correct address as soon as possible.

Contact us within 7 days of the delivery date. We'll work with you and the carrier to resolve it with a replacement or a refund. See our Shipping Policy.

Contact us within 7 days of delivery with your order number and photos of the item and packaging. We'll make it right at no cost to you.

Returns & refunds

Returns made simple

30 days to return unused items.

You can return unused items in their original packaging within 30 days of the delivery date. Read the full Return & Refund Policy.

For hygiene reasons, we can't accept returns of items that have been used by a pet, unless the item is damaged or defective.

Email support@pawisha.com with your order number and the reason for your return. We'll reply with return instructions and the return address. Please don't send items back before contacting us.

For change-of-mind returns, you cover the return shipping cost. If your item arrived damaged, defective, or incorrect, we'll cover it.

Once we receive and inspect your return, approved refunds are issued to your original payment method within 5–10 business days. Your bank may take a little longer to post it.

We don't offer direct exchanges. Return the original item for a refund, then place a new order.

No. There is no restocking fee on returns.

Our litter box

About the litter box

Materials, size, and what's included.

It has a stainless-steel base with ABS plastic sides.

It measures 22.83 × 14.60 × 10.24 inches (L × W × H) and weighs 6.62 lb.

It suits kittens and adult cats. For larger cats, a common guideline is a box about one and a half times your cat's length from nose to the base of the tail, so it's worth measuring your cat.

Yes. Each litter box includes a hanging scoop that hooks onto the box, so it's always within reach.

Plastic scratches over time, and those scratches can hold on to odors. Stainless steel is smooth and non-porous, so it doesn't absorb odors the way worn plastic can and is easier to wipe clean. Read our comparison.

No litter box can eliminate odor on its own. A non-porous steel base doesn't hold on to odors like worn plastic, so with daily scooping and regular washing, it's easier to keep fresh.

You can use standard cat litter, clumping or non-clumping. Most cats are comfortable with a litter depth of about 2–3 inches.

Care

Cleaning and care

A few minutes keeps it fresh.

Scoop daily. Every week or two, empty the box, wash the steel base with warm water and a mild, unscented soap, rinse well, and dry it fully before adding fresh litter. See our step-by-step guide.

Avoid strongly scented cleaners, ammonia-based products, and harsh chemicals, as strong smells can put cats off the box. Skip abrasive pads and steel wool, which can scratch the surface.

Rinse off any cleaning products and dry the base fully after washing. Stainless steel is corrosion resistant, and keeping it clean and dry helps it stay looking its best.

Place the new box next to the old one, use the same litter, and phase out the old box gradually. Read our transition tips.

About Pawisha

About us

Who we are and how to reach us.

Pawisha makes thoughtfully designed essentials for cats and dogs, starting with our stainless-steel litter box. Read our story.

Yes. We're working on bedding, toys, and apparel for both cats and dogs. Join our email list at the bottom of any page to hear about new products first.

Email support@pawisha.com, call +1 (904) 670-0994, or use our contact form. Our business address is 4585 Choctaw Trail, Green Bay, WI 54313, USA.