Shipping policy

Last updated: October 5, 2026

Where we ship

We currently ship to addresses within the United States. We do not ship internationally at this time.

Shipping cost

Shipping is free on every order, with no minimum purchase.

Processing time

Orders are processed within 1–2 business days (Monday to Friday, excluding US federal holidays). Orders placed on weekends or holidays begin processing the next business day.

Delivery time

Once your order ships, delivery usually takes 3–8 business days. In total, most orders arrive within 4–10 business days of being placed.

Delivery times are estimates. Carrier delays caused by weather, peak seasons, or other events outside our control can occasionally add time.

Order tracking

When your order ships, we'll email you a tracking number so you can follow your package.

Shipping address

Please check that your shipping address is complete and correct at checkout. If you notice a mistake, contact us as soon as possible. We can update the address only if your order hasn't shipped yet. If a package is returned to us because of an incorrect or incomplete address, we'll contact you to arrange reshipment.

Lost, damaged, or missing packages

If your package arrives damaged, or tracking shows it as delivered but you haven't received it, contact us within 7 days of the delivery date. Include your order number and, for damaged items, photos of the item and packaging. We'll work with you and the carrier to resolve it with a replacement or a refund.

Questions?

Email us at support@pawisha.com or call +1 (904) 670-0994.