Privacy policy
Last updated: October 5, 2026
Pawisha ("we," "us," "our") operates this online store. This Privacy Policy explains what personal information we collect when you visit our store or buy from us, how we use it, and the choices you have.
Information we collect
Information you give us
- Contact details: your name, email address, phone number, and shipping and billing addresses.
- Order information: the products you buy, order history, and any notes you add.
- Payment information: payments are processed by Shopify Payments. We don't see or store your full card number.
- Messages: anything you send us through our contact form, email, or phone.
- Account information: if you create an account, your login details and saved addresses.
Information collected automatically
When you browse our store, we and our service providers automatically collect information about your device and how you use the site, such as your IP address, browser type, pages viewed, and referring website. This is collected using cookies and similar technologies.
How we use your information
- To process and deliver your orders, including payment, shipping, returns, and refunds
- To communicate with you about your order and respond to your questions
- To send marketing emails, if you've signed up (you can unsubscribe at any time)
- To maintain, secure, and improve our store, and to prevent fraud
- To comply with legal obligations
How we share your information
We share personal information only with service providers who help us run our business, including:
- Shopify, which hosts our store and processes payments through Shopify Payments
- Shipping carriers, to deliver your orders
- Email and marketing tools, to send messages you've signed up for
- Analytics providers, to understand how our store is used
We may also disclose information when required by law, to protect our rights, or as part of a business transfer such as a merger or sale.
We do not sell your personal information for money. If we use advertising or analytics cookies that may be considered "selling" or "sharing" under certain US state laws, you can opt out using the privacy choices available on our site.
Cookies
We use cookies to keep our store working (for example, remembering your cart), to understand how visitors use the site, and, where permitted, for marketing. You can manage cookies through your browser settings and our cookie preferences. Blocking some cookies may affect how the store works.
Marketing emails
If you join our email list, we'll send occasional updates about new products, pet-care tips, and offers. Every email includes an unsubscribe link, or you can email us to opt out.
How long we keep information
We keep personal information for as long as needed to fulfill orders, provide support, meet legal, tax, and accounting requirements, and resolve disputes. We then delete or anonymize it.
How we protect information
We use reasonable safeguards to protect your information, and our checkout is processed securely by Shopify. No method of transmission or storage is completely secure, so we can't guarantee absolute security.
Your rights and choices
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion of your information
- Opt out of marketing, targeted advertising, or the "sale" or "sharing" of personal information
To make a request, email support@pawisha.com. We may need to verify your identity before responding. We won't discriminate against you for exercising your rights.
Children
Our store is not intended for children under 13, and we don't knowingly collect personal information from them.
Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date above shows when it last changed.
Contact us
Pawisha
476 Riverside Ave, Jacksonville, FL 32202, USA
support@pawisha.com
+1 (904) 670-0994